FAQ's
FAQ's
What are your Business Hours?
Monday thru Friday from 9am-5:30pm. Appointments preferred for our shop location in San Antonio at 6923 W Loop 1604 N, Suite #222
How does it work?
Ready To Go Baskets for Realtors: Click on the basket you would like to order and head to the main menu and select "Additional Details" tab and fill out Clients First & Last Names, Date & Time of Closing, Title Company Name & Address & Escrow Officer Name, The address your clients are BUYING or SELLING. This is also where you can leave the notes of what you would like the card to read or who this gift is from.
Ready To Go for NON Realtors: Choose your gift, choose local delivery or shipping and leave all needed details in the notes section before checking out. Please also include who its from and what you would like the card to say.
Custom Order: This is where you will pick a basket with your dedicated budget and then provide us with the same details requested above. You will add any info about your clients you would like us to know to better create a tailored gift with them in mind. Ideas would be; newlyweds, single, kids, pets, hobbies or interests. This is also where you can get specific with color theme or style such as Farmhouse or Modern. Once we have completed your order, we will send you a picture for final approval or suggested changes. Once approved, we will place on our schedule for delivery prior to closing date.
How Much Time is needed for orders?
We need 48-72 hours for most orders, however, we can arrange a rush turn around if needed same day or next for a fee. You can avoid that fee and arrange pick up at our San Antonio location. .
Do you Deliver?
We do! If you are in the AUSTIN or SAN ANTONIO areas we will deliver to the Title Co and/or Office Monday thru Friday between 8:30am & 5:00pm at no additional charge.
-San Antonio Orders- also avail picking up from our San Antonio Location near Alamo Ranch area
-Austin Orders - we are currently delivering orders for your area on Wed until peak season (March-Sept) where we will deliver there twice a week. In order to guarantee your delivery on time for closing, you must place the order on or before the Tuesday prior to the week closing is scheduled.
Will you Deliver to the Recipients Home?
We will... as long as they are in the San Antonio or Austin areas, however there will be a delivery fee raging from $15-$25. This will depend on location or proximity to access etc. and if coordinated after hours. To avoid delivery fee we also offer pick up at our San Antonio location.
Do you Ship?
Shipping is available, however, since our baskets are large, heavy, and breakable, it makes it costly for our Customers. If you are still interested in shipping, please send us an email to info@happilyeverbaskets.com so that we may discuss options and costs and certain modifications to create a better or more affordable shipping option.
How quickly do you ship
Once we receive your order we need at least 48 hours to fulfill, then an additional day for carrier to pick up or us to drop off. We typically ship the smaller items through USPS with a 1-3 Priority if that is an option. The email address provided is where your tracking will be found once label is created, lately we are seeing USPS take 24 hours to show movement on their site even with pick up from our store. So please allow additional time for tracking to show movement.
Do you offer Expedited Shipping options?
Yes we can, please either DM, call, text, or email with your request and turn around time, we will provide you with options and quotes through the different carriers to confirm we can accommodate.
Can I cancel or transfer my order?
Sure as long as it hasn't been fulfilled yet. We see this happen where you order a gift for someone and the deal falls through before making it to closing, just let us know asap so that we don't personalize or send out for delivery. We will be happy to refund you or provide a credit for your next order, whichever you choose.
What is your Top Producer Program?
Are you a top producer who closes several deals per month? Or are you a builder looking for affordable options to gift all your customers? We offer a program where you can choose a monthly guarantee of orders at a discounted price. We will automatically schedule branded gift baskets to be delivered to your office or title co once a month, so that your gifts are unified and always on hand to take on your way to closing! Email us at info@happilyeverbaskets.com to get pricing options.
What are Pop By's and How does it work?
Pop Bys are small gifts given to clients or your circle of influence face-to-face. They are intended to give you a reason to go meet with, deepen your relationship and provide an opportunity to connect and ask for their business and referrals and to show how much your appreciate them. We add a catchy tagline with the gift to make it fun, memorable and ultimately to promote your business.
They come in sets of 20 and we will include your Branded Info if desired, we will also split up the order if you decide to split with a team member or vendor partner. We will deliver to your office for you to distribute or you can pick up from out location. *It is important to stay consistent which is why we offer different gifts each month.
*Pro Tips- Make a list of your VIP's and deliver one to two a day for two weeks so its not overwhelming, also shoot them a text letting them know you want to stop by, if they don't answer take a pic of it at their front door and send to them (just in case they always use their garage in and out) Remember to let them know "You are never too busy for their referrals"